Technical Support

We Are Here to Help 

Technical support is available in a variety of methods to support all MNPS students, staff and families.

Support can be found by:drawing of laptop

  • calling the Help Desk, (615) 269-5956
  •  filling out an online help request form
  • visiting a the Student Tech Support site at local school

Details for our services are below.

Student Tech Support Centers

Do you need in-person help with your computer or WiFi hotspot? Do you need help logging in to Microsoft Teams or Schoology? Do you have any questions about using the technology for online learning?  

MNPS has outdoor virtual learning support centers at four different locations from

Locations: 9 a.m. to 3 p.m. Monday through Friday. Student Tech Centers will be closed when schools are closed.

 

Safety Requirements

To keep our staff, students and families safe, everyone in attendance must wear a mask, get their temperature checked and maintain social distance.

Tech Support Help Desk

The MNPS Help Desk is available for all students and staff between 7 a.m. and 7 p.m, Monday-Friday. Technicians can assist with password resets, accessing content, device issues and support. 

To speak to a tech support representative call (615) 269-5956. 

Please note, you may experience long wait times at the beginning of the school year or after district breaks.

 

Request Form

Complete the Tech Support Request Form. A tech support representative will email or call you back at the time you choose.

 

Translation Support 

If you need a translator, please call (615) 259-8787 between 8 a.m. and 4:30 p.m